AMC & Support
Support that continues long after handover.
Infrastructure performance depends on maintenance. Our AMC and support scope keeps deployed environments monitored, serviced and documented.
Scope of support
What an AMC with Glowing Systems covers
Support is grouped around how infrastructure actually fails and ages — planned care, system-level assistance and fast response when something breaks.
01
Planned maintenance
Preventive Maintenance
Scheduled inspection of active and passive infrastructure to reduce unplanned downtime.
Periodic Infrastructure Audits
Structured review of the deployed environment against operational requirements.
Rack & Cabling Maintenance
Rack organization, labelling, patching hygiene and passive infrastructure review.
Support Documentation
Service records, configuration references and updated infrastructure documentation.
02
System support
Network Support
Switching, routing, connectivity and performance issue resolution.
Server & Infrastructure Support
Server availability, virtualization environment and infrastructure health review.
Wi-Fi Troubleshooting
Coverage verification, interference review and access point corrections.
03
Security systems & response
CCTV Health Checks
Camera status, recording integrity, retention verification and storage checks.
Access Control Support
Controller, reader and biometric device checks with configuration support.
Breakdown Support
Response for reported faults across networking, surveillance and infrastructure.
Lifecycle
Support Beyond Installation
Networks grow, cameras age, storage fills and configurations drift. Lifecycle maintenance keeps the environment aligned with how the business operates today — protecting operational continuity instead of reacting to failures.
- 01Assess the existing environment
- 02Agree a maintenance schedule
- 03Service, test and record
- 04Respond to breakdowns
- 05Review and plan upgrades